Returns & Exchanges
At Patagonia Australia, we stand behind everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you can return it for a replacement or refund.
Check Eligibility
Ensure your item is in its original condition, unworn, and with all tags attached to qualify for a full refund or exchange within 30 days.
Initiate Return Online
Visit our online returns portal and enter your order number and email address to select the items you wish to return and receive a shipping label.
Pack and Post
Securely package your items in their original packaging if possible and drop the parcel off at any Australia Post location using the provided return label.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing